Serving the underserved

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- Protection We are global experts in managing and evaluating mortality, critical illness, disability, medical and associated risks.
  - Europe
  - Asia
  - Australia
  - North America
- Savings & Retirement We provide longevity and funded reinsurance solutions that seek to reduce risk exposures, improve capital efficiency and increase new business volumes.
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- About us We are a global reinsurance company providing protection and savings and retirement products. Our client base stretches across the world from the UK and Europe to North America, Asia and Australia.
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- Overview Join us and take your career to the next level.
  - Early careers
  - Current vacancies
- Working here Learn more about what it's like to work here.
  - Diversity, equity & inclusion
  - Health and wellbeing
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- Overview As a business we recognise the need to play our part in addressing the global challenges of climate change and social inequality as well as ensuring corporate transparency and accountability.
  - Environmental stewardship
- Philanthropy Philanthropy is a key component of our approach to Sustainability, from driving positive impact through our social engagement to supporting initiatives that provide for a more sustainable environment.
  - Charity partners
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Serving the underserved - Beneath the surface report 2024

4 mins

Richard Purcell, Ashley Hannah and Aaron Saldanha | May 2024

4 mins

Introduction

Beneath The Surface is an annual report produced by Pacific Life Re using in-depth consumer research and market expertise to explore important questions facing the protection market in the UK and Ireland. Previous editions have looked at value added services and how they are used by customers, and in 2023 we investigated the long-term sustainability of the protection market.

This year, with customer value becoming even more front of mind for the insurance industry, thanks in part to Consumer Duty in the UK, we have focused on how well the industry is currently serving different customer segments. Through our survey of over 2,000 consumers across the UK and Ireland we’ve sought to identify those groups that are not as well served and examine what could be done to both better serve and grow the protection market.

The key findings are shown below:

Introduction

Click here to read the full report